{"id":32202,"date":"2026-09-21T21:08:56","date_gmt":"2026-09-21T18:08:56","guid":{"rendered":"https:\/\/re.skawen.com\/?page_id=32202"},"modified":"2026-09-21T21:08:56","modified_gmt":"2026-09-21T18:08:56","slug":"service-support","status":"publish","type":"page","link":"https:\/\/re.skawen.com\/de\/service-support\/","title":{"rendered":"Service &#038; Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row dfd_row_config=&#8220;full_width_content&#8220; dfd_bg_style=&#8220;image&#8220; dfd_bg_image_new=&#8220;23740&#8243; dfd_bg_image_repeat=&#8220;no-repeat&#8220; dfd_bg_img_attach=&#8220;scroll&#8220; dfd_bg_image_position=&#8220;center center&#8220; dfd_enable_overlay=&#8220;yes&#8220; dfd_overlay_color=&#8220;rgba(20,24,31,0.72)&#8220; css=&#8220;.vc_custom_ss_hero{padding-top: 160px !important;padding-bottom: 140px !important;}&#8220; dfd_row_responsive_enable=&#8220;dfd-row-responsive-enable&#8220; responsive_styles=&#8220;padding_top_mobile:80|padding_bottom_mobile:48|padding_top_tablet:110|padding_bottom_tablet:80&#8243;][vc_column width=&#8220;1\/1&#8243; css=&#8220;.vc_custom_ss_hero_col{padding-left: 8% !important;padding-right: 8% !important;}&#8220; dfd_column_responsive_enable=&#8220;dfd-column-responsive-enable&#8220; responsive_styles=&#8220;padding_left_mobile:20|padding_right_mobile:20&#8243;][dfd_heading style=&#8220;style_02&#8243; subtitle=&#8220;Service &amp; Support&#8220; content_alignment=&#8220;text-left&#8220; enable_delimiter=&#8220;&#8220; title_font_options=&#8220;tag:h1|color:%23ffffff&#8220; subtitle_font_options=&#8220;tag:h6|color:%2390caf9|letter_spacing:1&#8243; title_responsive=&#8220;font_size_tablet:38|line_height_tablet:42|font_size_mobile:30|line_height_mobile:36&#8243; title_google_fonts=&#8220;yes&#8220; title_custom_fonts=&#8220;font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal&#8220;]Unterst\u00fctzung \u00fcber den gesamten Lebenszyklus der Anlage[\/dfd_heading][dfd_spacer screen_wide_spacer_size=&#8220;24&#8243; screen_normal_resolution=&#8220;1280&#8243; screen_tablet_resolution=&#8220;1024&#8243; screen_mobile_resolution=&#8220;800&#8243; screen_normal_spacer_size=&#8220;24&#8243; screen_tablet_spacer_size=&#8220;16&#8243; screen_mobile_spacer_size=&#8220;8&#8243;][vc_column_text]<span style=\"color:#e6e9ef;font-weight:400;font-size:19px;\">Skawen unterst\u00fctzt Kunden und Projektteams von der ersten Auswahl und Dokumentation bis zur Inbetriebnahme, dem Betrieb, der Wartung und der technischen Fehlerbehebung. Der verf\u00fcgbare Serviceumfang h\u00e4ngt vom Projekt, dem Standort, der Anlage und den lokalen Partnervereinbarungen ab.<\/span>[\/vc_column_text][dfd_spacer screen_wide_spacer_size=&#8220;32&#8243; screen_normal_resolution=&#8220;1280&#8243; screen_tablet_resolution=&#8220;1024&#8243; screen_mobile_resolution=&#8220;800&#8243; screen_normal_spacer_size=&#8220;32&#8243; screen_tablet_spacer_size=&#8220;24&#8243; screen_mobile_spacer_size=&#8220;24&#8243;][vc_row_inner][vc_column_inner width=&#8220;1\/4&#8243; offset=&#8220;vc_col-lg-3 vc_col-md-4 vc_col-sm-6&#8243;][dfd_button button_text=&#8220;Technischen Support anfordern&#8220; button_size=&#8220;dfd-button-full-width&#8220; alignment=&#8220;text-center&#8220; border=&#8220;border_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff&#8220; hover_border=&#8220;border_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff&#8220; main_style=&#8220;style-2&#8243; buttom_link_src=&#8220;url:https%3A%2F%2Fre.skawen.com%2Fde%2Fkontakte-de-skawen%2F|||&#8220; text_color=&#8220;#252d44&#8243; hover_text_color=&#8220;#ffffff&#8220; background=&#8220;#ffffff&#8220; hover_background=&#8220;transparent&#8220; box_shadow=&#8220;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8220; hover_box_shadow=&#8220;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/4&#8243; offset=&#8220;vc_col-lg-3 vc_col-md-4 vc_col-sm-6&#8243;][dfd_button button_text=&#8220;Ger\u00e4tedokumentation anfordern&#8220; button_size=&#8220;dfd-button-full-width&#8220; alignment=&#8220;text-center&#8220; border=&#8220;border_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff&#8220; hover_border=&#8220;border_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff&#8220; main_style=&#8220;style-2&#8243; buttom_link_src=&#8220;url:https%3A%2F%2Fre.skawen.com%2Fde%2Fkontakte-de-skawen%2F|||&#8220; text_color=&#8220;#ffffff&#8220; hover_text_color=&#8220;#252d44&#8243; background=&#8220;transparent&#8220; hover_background=&#8220;#ffffff&#8220; box_shadow=&#8220;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8220; hover_box_shadow=&#8220;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8220;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row dfd_row_config=&#8220;full_width_content&#8220; css=&#8220;.vc_custom_ss_areas_h{padding-top: 90px !important;padding-bottom: 24px !important;}&#8220; responsive_styles=&#8220;padding_top_mobile:64&#8243; dfd_row_responsive_enable=&#8220;dfd-row-responsive-enable&#8220;][vc_column width=&#8220;1\/1&#8243; css=&#8220;.vc_custom_ss_areas_hc{padding-left: 8% !important;padding-right: 8% !important;}&#8220; dfd_column_responsive_enable=&#8220;dfd-column-responsive-enable&#8220; responsive_styles=&#8220;padding_left_mobile:20|padding_right_mobile:20&#8243;][dfd_heading subtitle=&#8220;Support-Bereiche&#8220; content_alignment=&#8220;text-left&#8220; title_font_options=&#8220;tag:h2&#8243; subtitle_font_options=&#8220;tag:h6&#8243;]Support \u00fcber den gesamten Lebenszyklus der Anlage[\/dfd_heading][\/vc_column][\/vc_row][vc_row dfd_row_config=&#8220;full_width_content&#8220; css=&#8220;.vc_custom_ss_areas1{padding-top: 24px !important;padding-bottom: 32px !important;}&#8220;][vc_column width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_ss_areas1_l{padding-right: 6% !important;padding-left: 8% !important;}&#8220; dfd_column_responsive_enable=&#8220;dfd-column-responsive-enable&#8220; responsive_styles=&#8220;padding_left_mobile:20|padding_right_mobile:20&#8243;][vc_column_text]<span style=\"font-weight:700;color:#252d44;font-size:16px;\">Projekt- und Auswahlunterst\u00fctzung<\/span><\/p>\n<ul class=\"check\">\n<li style=\"font-weight: 400;\">Anwendungsbewertung<\/li>\n<li style=\"font-weight: 400;\">Ger\u00e4tekonfiguration<\/li>\n<li style=\"font-weight: 400;\">Technische Dokumentation<\/li>\n<li style=\"font-weight: 400;\">Regelung und GLT-Koordination<\/li>\n<li style=\"font-weight: 400;\">Installationsplanung<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_ss_areas1_r{padding-left: 6% !important;padding-right: 8% !important;}&#8220; dfd_column_responsive_enable=&#8220;dfd-column-responsive-enable&#8220; responsive_styles=&#8220;padding_left_mobile:20|padding_right_mobile:20|margin_top_mobile:30&#8243;][vc_column_text]<span style=\"font-weight:700;color:#252d44;font-size:16px;\">Unterst\u00fctzung bei der Inbetriebnahme<\/span><\/p>\n<ul class=\"check\">\n<li style=\"font-weight: 400;\">Informationen vor der Inbetriebnahme<\/li>\n<li style=\"font-weight: 400;\">Pr\u00fcfung der Regelungssequenz<\/li>\n<li style=\"font-weight: 400;\">Vereinbarter Start-up- oder Fernsupport<\/li>\n<li style=\"font-weight: 400;\">\u00dcbergabedokumentation<\/li>\n<li style=\"font-weight: 400;\">Einweisung des Betreibers<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row dfd_row_config=&#8220;full_width_content&#8220; css=&#8220;.vc_custom_ss_areas2{padding-top: 48px !important;padding-bottom: 48px !important;background-color: #252d44 !important;}&#8220;][vc_column column_bg_check=&#8220;column-background-dark&#8220; width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_ss_areas2_l{padding-right: 6% !important;padding-left: 8% !important;}&#8220; dfd_column_responsive_enable=&#8220;dfd-column-responsive-enable&#8220; responsive_styles=&#8220;padding_left_mobile:20|padding_right_mobile:20|margin_bottom_mobile:30&#8243;][vc_column_text]<span style=\"font-weight:700;color:#ffffff;font-size:16px;\">Unterst\u00fctzung im Betrieb<\/span><\/p>\n<ul class=\"check\">\n<li style=\"color:#e6e9ef;\">Interpretation von Alarmen und Status<\/li>\n<li style=\"color:#e6e9ef;\">Anleitung zu Regelungseinstellungen<\/li>\n<li style=\"color:#e6e9ef;\">Anfragen zur Dokumentation<\/li>\n<li style=\"color:#e6e9ef;\">Ferndiagnose-Support, sofern aktiviert<\/li>\n<li style=\"color:#e6e9ef;\">Koordination mit dem lokalen Servicepartner<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column column_bg_check=&#8220;column-background-dark&#8220; width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_ss_areas2_r{padding-left: 6% !important;padding-right: 8% !important;}&#8220; dfd_column_responsive_enable=&#8220;dfd-column-responsive-enable&#8220; responsive_styles=&#8220;padding_left_mobile:20|padding_right_mobile:20&#8243;][vc_column_text]<span style=\"font-weight:700;color:#ffffff;font-size:16px;\">Wartung und Ersatzteile<\/span><\/p>\n<ul class=\"check\">\n<li style=\"color:#e6e9ef;\">Wartungsinformationen<\/li>\n<li style=\"color:#e6e9ef;\">Identifikation von Filtern und Verbrauchsmaterial<\/li>\n<li style=\"color:#e6e9ef;\">Komponentenidentifikation<\/li>\n<li style=\"color:#e6e9ef;\">Ersatzteilanfragen<\/li>\n<li style=\"color:#e6e9ef;\">Koordination mit dem Servicepartner<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row dfd_row_config=&#8220;full_width_content&#8220; css=&#8220;.vc_custom_ss_before{padding-top: 90px !important;padding-bottom: 90px !important;}&#8220; responsive_styles=&#8220;padding_top_mobile:64|padding_bottom_mobile:64&#8243; dfd_row_responsive_enable=&#8220;dfd-row-responsive-enable&#8220;][vc_column width=&#8220;1\/1&#8243; css=&#8220;.vc_custom_ss_before_h{padding-left: 8% !important;padding-right: 8% !important;}&#8220; dfd_column_responsive_enable=&#8220;dfd-column-responsive-enable&#8220; responsive_styles=&#8220;padding_left_mobile:20|padding_right_mobile:20&#8243;][dfd_heading subtitle=&#8220;Vor der Kontaktaufnahme mit dem Support&#8220; content_alignment=&#8220;text-left&#8220; title_font_options=&#8220;tag:h2&#8243; subtitle_font_options=&#8220;tag:h6&#8243;]Diese Informationen bei der Kontaktaufnahme bereithalten[\/dfd_heading][dfd_spacer screen_wide_spacer_size=&#8220;24&#8243; screen_normal_resolution=&#8220;1024&#8243; screen_tablet_resolution=&#8220;800&#8243; screen_mobile_resolution=&#8220;480&#8243;][\/vc_column][vc_column width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_ss_before_l{padding-left: 8% !important;padding-right: 6% !important;}&#8220; dfd_column_responsive_enable=&#8220;dfd-column-responsive-enable&#8220; responsive_styles=&#8220;padding_left_mobile:20|padding_right_mobile:20&#8243;][vc_column_text]<\/p>\n<ul class=\"check\">\n<li style=\"font-weight: 400;\">Projektname und Installationsadresse<\/li>\n<li style=\"font-weight: 400;\">Produkt- und Ger\u00e4tetyp<\/li>\n<li style=\"font-weight: 400;\">Seriennummer und Foto des Typenschilds<\/li>\n<li style=\"font-weight: 400;\">Jahr der Inbetriebnahme<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; css=&#8220;.vc_custom_ss_before_r{padding-right: 8% !important;padding-left: 6% !important;}&#8220; dfd_column_responsive_enable=&#8220;dfd-column-responsive-enable&#8220; responsive_styles=&#8220;padding_left_mobile:20|padding_right_mobile:20|margin_top_mobile:20&#8243;][vc_column_text]<\/p>\n<ul class=\"check\">\n<li style=\"font-weight: 400;\">Beschreibung des Problems<\/li>\n<li style=\"font-weight: 400;\">Aktueller Alarmtext oder -code<\/li>\n<li style=\"font-weight: 400;\">Fotos oder Video<\/li>\n<li style=\"font-weight: 400;\">K\u00fcrzliche Betriebs\u00e4nderungen, Ansprechpartner und ben\u00f6tigter Zeitrahmen<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row dfd_row_config=&#8220;full_width_content&#8220; dfd_bg_style=&#8220;image&#8220; dfd_bg_image_new=&#8220;23740&#8243; dfd_bg_image_repeat=&#8220;no-repeat&#8220; dfd_bg_img_attach=&#8220;scroll&#8220; dfd_bg_image_position=&#8220;center center&#8220; dfd_enable_overlay=&#8220;yes&#8220; dfd_overlay_color=&#8220;rgba(20,24,31,0.72)&#8220; css=&#8220;.vc_custom_ss_hero{padding-top: 160px !important;padding-bottom: 140px !important;}&#8220; dfd_row_responsive_enable=&#8220;dfd-row-responsive-enable&#8220; responsive_styles=&#8220;padding_top_mobile:80|padding_bottom_mobile:48|padding_top_tablet:110|padding_bottom_tablet:80&#8243;][vc_column width=&#8220;1\/1&#8243; css=&#8220;.vc_custom_ss_hero_col{padding-left: 8% !important;padding-right: 8% !important;}&#8220; dfd_column_responsive_enable=&#8220;dfd-column-responsive-enable&#8220; responsive_styles=&#8220;padding_left_mobile:20|padding_right_mobile:20&#8243;][dfd_heading style=&#8220;style_02&#8243; subtitle=&#8220;Service &amp; Support&#8220; content_alignment=&#8220;text-left&#8220;<\/p>\n","protected":false},"author":4,"featured_media":23740,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tmp-page.php","meta":{"_acf_changed":false,"_seopress_titles_title":"Skawen Service und technischer Support","_seopress_titles_desc":"Fordern Sie Dokumentation, Unterst\u00fctzung bei der Inbetriebnahme, Betriebsanleitung, Wartungsinformationen oder technische Hilfe f\u00fcr Skawen-Anlagen an.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"service und support","footnotes":""},"class_list":["post-32202","page","type-page","status-publish","has-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/re.skawen.com\/de\/wp-json\/wp\/v2\/pages\/32202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/re.skawen.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/re.skawen.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/re.skawen.com\/de\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/re.skawen.com\/de\/wp-json\/wp\/v2\/comments?post=32202"}],"version-history":[{"count":0,"href":"https:\/\/re.skawen.com\/de\/wp-json\/wp\/v2\/pages\/32202\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/re.skawen.com\/de\/wp-json\/wp\/v2\/media\/23740"}],"wp:attachment":[{"href":"https:\/\/re.skawen.com\/de\/wp-json\/wp\/v2\/media?parent=32202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}