{"id":32207,"date":"2026-09-21T21:11:11","date_gmt":"2026-09-21T18:11:11","guid":{"rendered":"https:\/\/re.skawen.com\/?page_id=32207"},"modified":"2026-09-21T21:11:11","modified_gmt":"2026-09-21T18:11:11","slug":"service-support","status":"publish","type":"page","link":"https:\/\/re.skawen.com\/es\/service-support\/","title":{"rendered":"Servicio y Soporte"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row dfd_row_config=\u00bbfull_width_content\u00bb dfd_bg_style=\u00bbimage\u00bb dfd_bg_image_new=\u00bb23740&#8243; dfd_bg_image_repeat=\u00bbno-repeat\u00bb dfd_bg_img_attach=\u00bbscroll\u00bb dfd_bg_image_position=\u00bbcenter center\u00bb dfd_enable_overlay=\u00bbyes\u00bb dfd_overlay_color=\u00bbrgba(20,24,31,0.72)\u00bb css=\u00bb.vc_custom_ss_hero{padding-top: 160px !important;padding-bottom: 140px !important;}\u00bb dfd_row_responsive_enable=\u00bbdfd-row-responsive-enable\u00bb responsive_styles=\u00bbpadding_top_mobile:80|padding_bottom_mobile:48|padding_top_tablet:110|padding_bottom_tablet:80&#8243;][vc_column width=\u00bb1\/1&#8243; css=\u00bb.vc_custom_ss_hero_col{padding-left: 8% !important;padding-right: 8% !important;}\u00bb dfd_column_responsive_enable=\u00bbdfd-column-responsive-enable\u00bb responsive_styles=\u00bbpadding_left_mobile:20|padding_right_mobile:20&#8243;][dfd_heading style=\u00bbstyle_02&#8243; subtitle=\u00bbServicio y Soporte\u00bb content_alignment=\u00bbtext-left\u00bb enable_delimiter=\u00bb\u00bb title_font_options=\u00bbtag:h1|color:%23ffffff\u00bb subtitle_font_options=\u00bbtag:h6|color:%2390caf9|letter_spacing:1&#8243; title_responsive=\u00bbfont_size_tablet:38|line_height_tablet:42|font_size_mobile:30|line_height_mobile:36&#8243; title_google_fonts=\u00bbyes\u00bb title_custom_fonts=\u00bbfont_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal\u00bb]Soporte a lo Largo de Todo el Ciclo de Vida del Equipo[\/dfd_heading][dfd_spacer screen_wide_spacer_size=\u00bb24&#8243; screen_normal_resolution=\u00bb1280&#8243; screen_tablet_resolution=\u00bb1024&#8243; screen_mobile_resolution=\u00bb800&#8243; screen_normal_spacer_size=\u00bb24&#8243; screen_tablet_spacer_size=\u00bb16&#8243; screen_mobile_spacer_size=\u00bb8&#8243;][vc_column_text]<span style=\"color:#e6e9ef;font-weight:400;font-size:19px;\">Skawen brinda soporte a clientes y equipos de proyecto desde la selecci\u00f3n inicial y la documentaci\u00f3n hasta la puesta en marcha, el funcionamiento, el mantenimiento y la resoluci\u00f3n de problemas t\u00e9cnicos. El alcance del servicio disponible depende del proyecto, la ubicaci\u00f3n, el equipo y los acuerdos con el socio local.<\/span>[\/vc_column_text][dfd_spacer screen_wide_spacer_size=\u00bb32&#8243; screen_normal_resolution=\u00bb1280&#8243; screen_tablet_resolution=\u00bb1024&#8243; screen_mobile_resolution=\u00bb800&#8243; screen_normal_spacer_size=\u00bb32&#8243; screen_tablet_spacer_size=\u00bb24&#8243; screen_mobile_spacer_size=\u00bb24&#8243;][vc_row_inner][vc_column_inner width=\u00bb1\/4&#8243; offset=\u00bbvc_col-lg-4 vc_col-md-4 vc_col-sm-6&#8243;][dfd_button button_text=\u00bbSolicitar Soporte T\u00e9cnico\u00bb button_size=\u00bbdfd-button-full-width\u00bb alignment=\u00bbtext-center\u00bb border=\u00bbborder_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff\u00bb hover_border=\u00bbborder_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff\u00bb main_style=\u00bbstyle-2&#8243; buttom_link_src=\u00bburl:https%3A%2F%2Fre.skawen.com%2Fes%2Fcontact-us%2F|||\u00bb text_color=\u00bb#252d44&#8243; hover_text_color=\u00bb#ffffff\u00bb background=\u00bb#ffffff\u00bb hover_background=\u00bbtransparent\u00bb box_shadow=\u00bbbox_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)\u00bb hover_box_shadow=\u00bbbox_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/4&#8243; offset=\u00bbvc_col-lg-4 vc_col-md-4 vc_col-sm-6&#8243;][dfd_button button_text=\u00bbSolicitar Documentaci\u00f3n de la Unidad\u00bb button_size=\u00bbdfd-button-full-width\u00bb alignment=\u00bbtext-center\u00bb border=\u00bbborder_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff\u00bb hover_border=\u00bbborder_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff\u00bb main_style=\u00bbstyle-2&#8243; buttom_link_src=\u00bburl:https%3A%2F%2Fre.skawen.com%2Fes%2Fcontact-us%2F|||\u00bb text_color=\u00bb#ffffff\u00bb hover_text_color=\u00bb#252d44&#8243; background=\u00bbtransparent\u00bb hover_background=\u00bb#ffffff\u00bb box_shadow=\u00bbbox_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)\u00bb hover_box_shadow=\u00bbbox_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row dfd_row_config=\u00bbfull_width_content\u00bb css=\u00bb.vc_custom_ss_areas_h{padding-top: 90px !important;padding-bottom: 24px !important;}\u00bb responsive_styles=\u00bbpadding_top_mobile:64&#8243; dfd_row_responsive_enable=\u00bbdfd-row-responsive-enable\u00bb][vc_column width=\u00bb1\/1&#8243; css=\u00bb.vc_custom_ss_areas_hc{padding-left: 8% !important;padding-right: 8% !important;}\u00bb dfd_column_responsive_enable=\u00bbdfd-column-responsive-enable\u00bb responsive_styles=\u00bbpadding_left_mobile:20|padding_right_mobile:20&#8243;][dfd_heading subtitle=\u00bb\u00c1reas de soporte\u00bb content_alignment=\u00bbtext-left\u00bb title_font_options=\u00bbtag:h2&#8243; subtitle_font_options=\u00bbtag:h6&#8243;]Soporte a lo Largo del Ciclo de Vida del Equipo[\/dfd_heading][\/vc_column][\/vc_row][vc_row dfd_row_config=\u00bbfull_width_content\u00bb css=\u00bb.vc_custom_ss_areas1{padding-top: 24px !important;padding-bottom: 32px !important;}\u00bb][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_ss_areas1_l{padding-right: 6% !important;padding-left: 8% !important;}\u00bb dfd_column_responsive_enable=\u00bbdfd-column-responsive-enable\u00bb responsive_styles=\u00bbpadding_left_mobile:20|padding_right_mobile:20&#8243;][vc_column_text]<span style=\"font-weight:700;color:#252d44;font-size:16px;\">Soporte de proyecto y selecci\u00f3n<\/span><\/p>\n<ul class=\"check\">\n<li style=\"font-weight: 400;\">Evaluaci\u00f3n de la aplicaci\u00f3n<\/li>\n<li style=\"font-weight: 400;\">Configuraci\u00f3n del equipo<\/li>\n<li style=\"font-weight: 400;\">Documentaci\u00f3n t\u00e9cnica<\/li>\n<li style=\"font-weight: 400;\">Coordinaci\u00f3n de control y BMS<\/li>\n<li style=\"font-weight: 400;\">Planificaci\u00f3n de la instalaci\u00f3n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_ss_areas1_r{padding-left: 6% !important;padding-right: 8% !important;}\u00bb dfd_column_responsive_enable=\u00bbdfd-column-responsive-enable\u00bb responsive_styles=\u00bbpadding_left_mobile:20|padding_right_mobile:20|margin_top_mobile:30&#8243;][vc_column_text]<span style=\"font-weight:700;color:#252d44;font-size:16px;\">Soporte de puesta en marcha<\/span><\/p>\n<ul class=\"check\">\n<li style=\"font-weight: 400;\">Informaci\u00f3n previa a la puesta en marcha<\/li>\n<li style=\"font-weight: 400;\">Revisi\u00f3n de la secuencia de control<\/li>\n<li style=\"font-weight: 400;\">Arranque acordado o soporte remoto<\/li>\n<li style=\"font-weight: 400;\">Documentaci\u00f3n de entrega<\/li>\n<li style=\"font-weight: 400;\">Orientaci\u00f3n al operador<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row dfd_row_config=\u00bbfull_width_content\u00bb css=\u00bb.vc_custom_ss_areas2{padding-top: 48px !important;padding-bottom: 48px !important;background-color: #252d44 !important;}\u00bb][vc_column column_bg_check=\u00bbcolumn-background-dark\u00bb width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_ss_areas2_l{padding-right: 6% !important;padding-left: 8% !important;}\u00bb dfd_column_responsive_enable=\u00bbdfd-column-responsive-enable\u00bb responsive_styles=\u00bbpadding_left_mobile:20|padding_right_mobile:20|margin_bottom_mobile:30&#8243;][vc_column_text]<span style=\"font-weight:700;color:#ffffff;font-size:16px;\">Soporte operativo<\/span><\/p>\n<ul class=\"check\">\n<li style=\"color:#e6e9ef;\">Interpretaci\u00f3n de alarmas y estado<\/li>\n<li style=\"color:#e6e9ef;\">Orientaci\u00f3n sobre ajustes de control<\/li>\n<li style=\"color:#e6e9ef;\">Solicitudes de documentaci\u00f3n<\/li>\n<li style=\"color:#e6e9ef;\">Soporte de diagn\u00f3stico remoto, cuando est\u00e9 habilitado<\/li>\n<li style=\"color:#e6e9ef;\">Coordinaci\u00f3n con el socio de servicio local<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column column_bg_check=\u00bbcolumn-background-dark\u00bb width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_ss_areas2_r{padding-left: 6% !important;padding-right: 8% !important;}\u00bb dfd_column_responsive_enable=\u00bbdfd-column-responsive-enable\u00bb responsive_styles=\u00bbpadding_left_mobile:20|padding_right_mobile:20&#8243;][vc_column_text]<span style=\"font-weight:700;color:#ffffff;font-size:16px;\">Mantenimiento y repuestos<\/span><\/p>\n<ul class=\"check\">\n<li style=\"color:#e6e9ef;\">Informaci\u00f3n de mantenimiento<\/li>\n<li style=\"color:#e6e9ef;\">Identificaci\u00f3n de filtros y consumibles<\/li>\n<li style=\"color:#e6e9ef;\">Identificaci\u00f3n de componentes<\/li>\n<li style=\"color:#e6e9ef;\">Consultas sobre repuestos<\/li>\n<li style=\"color:#e6e9ef;\">Coordinaci\u00f3n con el socio de servicio<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row dfd_row_config=\u00bbfull_width_content\u00bb css=\u00bb.vc_custom_ss_before{padding-top: 90px !important;padding-bottom: 90px !important;}\u00bb responsive_styles=\u00bbpadding_top_mobile:64|padding_bottom_mobile:64&#8243; 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