{"id":32213,"date":"2026-09-21T21:12:52","date_gmt":"2026-09-21T18:12:52","guid":{"rendered":"https:\/\/re.skawen.com\/?page_id=32213"},"modified":"2026-09-21T21:12:52","modified_gmt":"2026-09-21T18:12:52","slug":"service-support","status":"publish","type":"page","link":"https:\/\/re.skawen.com\/fr\/service-support\/","title":{"rendered":"Service et assistance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row dfd_row_config=\u00a0\u00bbfull_width_content\u00a0\u00bb dfd_bg_style=\u00a0\u00bbimage\u00a0\u00bb dfd_bg_image_new=\u00a0\u00bb23740&Prime; dfd_bg_image_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb dfd_bg_img_attach=\u00a0\u00bbscroll\u00a0\u00bb dfd_bg_image_position=\u00a0\u00bbcenter center\u00a0\u00bb dfd_enable_overlay=\u00a0\u00bbyes\u00a0\u00bb dfd_overlay_color=\u00a0\u00bbrgba(20,24,31,0.72)\u00a0\u00bb css=\u00a0\u00bb.vc_custom_ss_hero{padding-top: 160px !important;padding-bottom: 140px !important;}\u00a0\u00bb dfd_row_responsive_enable=\u00a0\u00bbdfd-row-responsive-enable\u00a0\u00bb responsive_styles=\u00a0\u00bbpadding_top_mobile:80|padding_bottom_mobile:48|padding_top_tablet:110|padding_bottom_tablet:80&Prime;][vc_column width=\u00a0\u00bb1\/1&Prime; css=\u00a0\u00bb.vc_custom_ss_hero_col{padding-left: 8% !important;padding-right: 8% !important;}\u00a0\u00bb dfd_column_responsive_enable=\u00a0\u00bbdfd-column-responsive-enable\u00a0\u00bb responsive_styles=\u00a0\u00bbpadding_left_mobile:20|padding_right_mobile:20&Prime;][dfd_heading style=\u00a0\u00bbstyle_02&Prime; subtitle=\u00a0\u00bbService et assistance\u00a0\u00bb content_alignment=\u00a0\u00bbtext-left\u00a0\u00bb enable_delimiter=\u00a0\u00bb\u00a0\u00bb title_font_options=\u00a0\u00bbtag:h1|color:%23ffffff\u00a0\u00bb subtitle_font_options=\u00a0\u00bbtag:h6|color:%2390caf9|letter_spacing:1&Prime; title_responsive=\u00a0\u00bbfont_size_tablet:38|line_height_tablet:42|font_size_mobile:30|line_height_mobile:36&Prime; title_google_fonts=\u00a0\u00bbyes\u00a0\u00bb title_custom_fonts=\u00a0\u00bbfont_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal\u00a0\u00bb]Une assistance tout au long du cycle de vie de l&#8217;&eacute;quipement[\/dfd_heading][dfd_spacer screen_wide_spacer_size=\u00a0\u00bb24&Prime; screen_normal_resolution=\u00a0\u00bb1280&Prime; screen_tablet_resolution=\u00a0\u00bb1024&Prime; screen_mobile_resolution=\u00a0\u00bb800&Prime; screen_normal_spacer_size=\u00a0\u00bb24&Prime; screen_tablet_spacer_size=\u00a0\u00bb16&Prime; screen_mobile_spacer_size=\u00a0\u00bb8&Prime;][vc_column_text]<span style=\"color:#e6e9ef;font-weight:400;font-size:19px;\">Skawen accompagne les clients et les &eacute;quipes de projet depuis la s&eacute;lection initiale et la documentation jusqu&#8217;&agrave; la mise en service, l&#8217;exploitation, la maintenance et le d&eacute;pannage technique. L&#8217;&eacute;tendue du service disponible d&eacute;pend du projet, de la localisation, de l&#8217;&eacute;quipement et des accords avec les partenaires locaux.<\/span>[\/vc_column_text][dfd_spacer screen_wide_spacer_size=\u00a0\u00bb32&Prime; screen_normal_resolution=\u00a0\u00bb1280&Prime; screen_tablet_resolution=\u00a0\u00bb1024&Prime; screen_mobile_resolution=\u00a0\u00bb800&Prime; screen_normal_spacer_size=\u00a0\u00bb32&Prime; screen_tablet_spacer_size=\u00a0\u00bb24&Prime; screen_mobile_spacer_size=\u00a0\u00bb24&Prime;][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/4&Prime; offset=\u00a0\u00bbvc_col-lg-4 vc_col-md-4 vc_col-sm-6&Prime;][dfd_button button_text=\u00a0\u00bbDemander une assistance technique\u00a0\u00bb button_size=\u00a0\u00bbdfd-button-full-width\u00a0\u00bb alignment=\u00a0\u00bbtext-center\u00a0\u00bb border=\u00a0\u00bbborder_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff\u00a0\u00bb hover_border=\u00a0\u00bbborder_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff\u00a0\u00bb main_style=\u00a0\u00bbstyle-2&Prime; buttom_link_src=\u00a0\u00bburl:https%3A%2F%2Fre.skawen.com%2Ffr%2Fcontact-us%2F|||\u00a0\u00bb text_color=\u00a0\u00bb#252d44&Prime; hover_text_color=\u00a0\u00bb#ffffff\u00a0\u00bb background=\u00a0\u00bb#ffffff\u00a0\u00bb hover_background=\u00a0\u00bbtransparent\u00a0\u00bb box_shadow=\u00a0\u00bbbox_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)\u00a0\u00bb hover_box_shadow=\u00a0\u00bbbox_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/4&Prime; offset=\u00a0\u00bbvc_col-lg-4 vc_col-md-4 vc_col-sm-6&Prime;][dfd_button button_text=\u00a0\u00bbDemander la documentation de l&#8217;unit&eacute;\u00a0\u00bb button_size=\u00a0\u00bbdfd-button-full-width\u00a0\u00bb alignment=\u00a0\u00bbtext-center\u00a0\u00bb border=\u00a0\u00bbborder_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff\u00a0\u00bb hover_border=\u00a0\u00bbborder_style:solid|border_top_width:1|border_bottom_width:1|border_left_width:1|border_right_width:1|border_color:%23ffffff\u00a0\u00bb main_style=\u00a0\u00bbstyle-2&Prime; buttom_link_src=\u00a0\u00bburl:https%3A%2F%2Fre.skawen.com%2Ffr%2Fcontact-us%2F|||\u00a0\u00bb text_color=\u00a0\u00bb#ffffff\u00a0\u00bb hover_text_color=\u00a0\u00bb#252d44&Prime; background=\u00a0\u00bbtransparent\u00a0\u00bb hover_background=\u00a0\u00bb#ffffff\u00a0\u00bb box_shadow=\u00a0\u00bbbox_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)\u00a0\u00bb hover_box_shadow=\u00a0\u00bbbox_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row dfd_row_config=\u00a0\u00bbfull_width_content\u00a0\u00bb css=\u00a0\u00bb.vc_custom_ss_areas_h{padding-top: 90px !important;padding-bottom: 24px !important;}\u00a0\u00bb responsive_styles=\u00a0\u00bbpadding_top_mobile:64&Prime; dfd_row_responsive_enable=\u00a0\u00bbdfd-row-responsive-enable\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/1&Prime; css=\u00a0\u00bb.vc_custom_ss_areas_hc{padding-left: 8% !important;padding-right: 8% !important;}\u00a0\u00bb dfd_column_responsive_enable=\u00a0\u00bbdfd-column-responsive-enable\u00a0\u00bb responsive_styles=\u00a0\u00bbpadding_left_mobile:20|padding_right_mobile:20&Prime;][dfd_heading subtitle=\u00a0\u00bbDomaines d&#8217;assistance\u00a0\u00bb content_alignment=\u00a0\u00bbtext-left\u00a0\u00bb title_font_options=\u00a0\u00bbtag:h2&Prime; subtitle_font_options=\u00a0\u00bbtag:h6&Prime;]Une assistance sur tout le cycle de vie de l&#8217;&eacute;quipement[\/dfd_heading][\/vc_column][\/vc_row][vc_row dfd_row_config=\u00a0\u00bbfull_width_content\u00a0\u00bb css=\u00a0\u00bb.vc_custom_ss_areas1{padding-top: 24px !important;padding-bottom: 32px !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_ss_areas1_l{padding-right: 6% !important;padding-left: 8% !important;}\u00a0\u00bb dfd_column_responsive_enable=\u00a0\u00bbdfd-column-responsive-enable\u00a0\u00bb responsive_styles=\u00a0\u00bbpadding_left_mobile:20|padding_right_mobile:20&Prime;][vc_column_text]<span style=\"font-weight:700;color:#252d44;font-size:16px;\">Assistance au projet et &agrave; la s&eacute;lection<\/span><\/p>\n<ul class=\"check\">\n<li style=\"font-weight: 400;\">&Eacute;valuation de l&#8217;application<\/li>\n<li style=\"font-weight: 400;\">Configuration de l&#8217;&eacute;quipement<\/li>\n<li style=\"font-weight: 400;\">Documentation technique<\/li>\n<li style=\"font-weight: 400;\">Coordination de la r&eacute;gulation et de la GTB<\/li>\n<li style=\"font-weight: 400;\">Planification de l&#8217;installation<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_ss_areas1_r{padding-left: 6% !important;padding-right: 8% !important;}\u00a0\u00bb dfd_column_responsive_enable=\u00a0\u00bbdfd-column-responsive-enable\u00a0\u00bb responsive_styles=\u00a0\u00bbpadding_left_mobile:20|padding_right_mobile:20|margin_top_mobile:30&Prime;][vc_column_text]<span style=\"font-weight:700;color:#252d44;font-size:16px;\">Assistance &agrave; la mise en service<\/span><\/p>\n<ul class=\"check\">\n<li style=\"font-weight: 400;\">Informations pr&eacute;alables &agrave; la mise en service<\/li>\n<li style=\"font-weight: 400;\">Revue de la s&eacute;quence de r&eacute;gulation<\/li>\n<li style=\"font-weight: 400;\">D&eacute;marrage convenu ou assistance &agrave; distance<\/li>\n<li style=\"font-weight: 400;\">Documentation de remise<\/li>\n<li style=\"font-weight: 400;\">Accompagnement de l&#8217;exploitant<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row dfd_row_config=\u00a0\u00bbfull_width_content\u00a0\u00bb css=\u00a0\u00bb.vc_custom_ss_areas2{padding-top: 48px !important;padding-bottom: 48px !important;background-color: #252d44 !important;}\u00a0\u00bb][vc_column column_bg_check=\u00a0\u00bbcolumn-background-dark\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_ss_areas2_l{padding-right: 6% !important;padding-left: 8% !important;}\u00a0\u00bb dfd_column_responsive_enable=\u00a0\u00bbdfd-column-responsive-enable\u00a0\u00bb responsive_styles=\u00a0\u00bbpadding_left_mobile:20|padding_right_mobile:20|margin_bottom_mobile:30&Prime;][vc_column_text]<span style=\"font-weight:700;color:#ffffff;font-size:16px;\">Assistance &agrave; l&#8217;exploitation<\/span><\/p>\n<ul class=\"check\">\n<li style=\"color:#e6e9ef;\">Interpr&eacute;tation des alarmes et de l&#8217;&eacute;tat<\/li>\n<li style=\"color:#e6e9ef;\">Accompagnement des r&eacute;glages de r&eacute;gulation<\/li>\n<li style=\"color:#e6e9ef;\">Demandes de documentation<\/li>\n<li style=\"color:#e6e9ef;\">Assistance au diagnostic &agrave; distance lorsqu&#8217;elle est activ&eacute;e<\/li>\n<li style=\"color:#e6e9ef;\">Coordination avec le partenaire de service local<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column column_bg_check=\u00a0\u00bbcolumn-background-dark\u00a0\u00bb width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_ss_areas2_r{padding-left: 6% !important;padding-right: 8% !important;}\u00a0\u00bb dfd_column_responsive_enable=\u00a0\u00bbdfd-column-responsive-enable\u00a0\u00bb responsive_styles=\u00a0\u00bbpadding_left_mobile:20|padding_right_mobile:20&Prime;][vc_column_text]<span style=\"font-weight:700;color:#ffffff;font-size:16px;\">Maintenance et pi&egrave;ces d&eacute;tach&eacute;es<\/span><\/p>\n<ul class=\"check\">\n<li style=\"color:#e6e9ef;\">Informations de maintenance<\/li>\n<li style=\"color:#e6e9ef;\">Identification des filtres et consommables<\/li>\n<li style=\"color:#e6e9ef;\">Identification des composants<\/li>\n<li style=\"color:#e6e9ef;\">Demandes de pi&egrave;ces d&eacute;tach&eacute;es<\/li>\n<li style=\"color:#e6e9ef;\">Coordination avec le partenaire de service<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row dfd_row_config=\u00a0\u00bbfull_width_content\u00a0\u00bb css=\u00a0\u00bb.vc_custom_ss_before{padding-top: 90px !important;padding-bottom: 90px !important;}\u00a0\u00bb responsive_styles=\u00a0\u00bbpadding_top_mobile:64|padding_bottom_mobile:64&Prime; 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