Skawen supports customers and project teams from initial selection and documentation to commissioning, operation, maintenance and technical troubleshooting. The available service scope depends on the project, location, equipment and local partner arrangements.
Service & Support
Support Throughout the Equipment Lifecycle
Support Across the Equipment Lifecycle
Support areas
Project and selection support
- Application evaluation
- Equipment configuration
- Technical documentation
- Control and BMS coordination
- Installation planning
Commissioning support
- Pre-commissioning information
- Control-sequence review
- Agreed start-up or remote support
- Handover documentation
- Operator guidance
Operating support
- Alarm and status interpretation
- Control-setting guidance
- Documentation requests
- Remote diagnostic support where enabled
- Coordination with the local service partner
Maintenance and spare parts
- Maintenance information
- Filter and consumable identification
- Component identification
- Spare-part enquiries
- Service-partner coordination
Provide This Information When You Contact Us
Before contacting support
- Project name and installation address
- Product and unit type
- Serial number and identification-plate photograph
- Commissioning year
- Description of the issue
- Current alarm text or code
- Photographs or video
- Recent operating changes, contact person and required timing
